Frequently Asked Questions
Find answers to common questions about our instruments and services
Do your instruments come with a professional setup?
Yes, every instrument at Terry Carter Music Store undergoes a rigorous inspection and professional setup by our technicians before shipping to ensure playability out of the box.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
We currently ship to most countries worldwide. International rates and delivery times vary by location and are calculated at checkout.
Are your products covered by a warranty?
All new instruments include the full manufacturer's warranty. We also offer a 1-year limited warranty on select pre-owned items.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact us within 2 hours of placement, we will do our best to accommodate changes or cancellations.
Do you offer financing options?
Yes, we partner with several providers to offer flexible monthly payment plans. You can select your preferred financing option during the checkout process.